Refund policy
Last updated: 10 October 2026
Digital codes cannot be returned once you have received them, so please check the region and amount before you pay. Here is when you get your money back.
Before delivery
You can cancel at any time before we send the code. If you already paid, we refund the full amount to the card you paid from.
We could not deliver
If the product is out of stock, the price changed and you do not accept it, or we cannot deliver within 24 hours of confirming payment, you choose between a full refund and waiting.
Problem with the code
If the code does not work because it was invalid or already used when we sent it, or we sent a different product or region than you ordered, tell us within 48 hours of delivery with a screenshot of the error. After checking, we send a replacement or refund you in full.
When we cannot refund
After a working code was delivered, including when you chose the wrong region or amount, changed your mind, or the platform restricted your account. In these cases we still try to help, for example by advising how to use the code.
How to ask
Message our admin on Telegram with your order number (for example PP-0012) and what went wrong. We reply within 3 working days and send approved refunds as soon as possible.
These documents explain how PimsPay works today. If anything here is unclear, ask us on Telegram before you order.